Posted by Punk POS ● Jan 26, 2021 11:59:02 AM

What Is VOIP And How Does It Work?

Among all the chaos of 2020, one of the most damning obstacles businesses faced this year is handling Covid-19. The pandemic brought the cubicle home for many white-collared workers all over the world. The pandemic accelerated the at-home workplace by 5-years as major-corporations begin sending their employees to work at home, and as of now, it seems this can become permanent. Many workers, especially in the USA, have even moved back to their home country to work thanks to this option. This new "trend" has surged the popularity of VOIP communication systems for businesses. VOIP is great for companies- as it allows them to automate the hard tasks of running a multi-national corporation.

VOIP - Wordcloud Internet Concept. The Word in Red Color, Surrounded by a Cloud of Words Gray.

VOIP systems have existed since the dawn of the internet, however, they have never reached superstardom outside of large-sized/medium-sized enterprises. However, with the recent restricted travel and more people embracing working at home VOIP is much more than a "fad," it's now. VOIP is a more cost-effective way of making long-distance calls in contrast to cellular phones. The technology allows companies to automate the hard task of setting up remote jobs by using various remote-group-management technologies taking away the task of creating new remote infrastructure. As you might know, in recent years, IoT (internet of things) has pushed the internet into every facet of our lives, and it's only right for our cellular phones to adopt the power of IoT. Why?

It automates overseas phone-calls and save money

business laptop connected to the globe, online communications

Face it; overseas phone calls costing $0.60 an hour can quickly run through a company’s budget; especially if the company makes overseas calls frequently. In a highly globalized world and, thanks to Covid-19 making travel harder than ever before, companies will need VOIP now more than ever. VOIP is cheaper than cellular networks by a long-shot and is fixed at a rate, unlike cellular networks that charge as you go, VOIP charges are consistent. This gives companies the flexibility to interconnect any overseas phone-calls or long-distance workplaces instantly at a much cheaper rate. Automating the tasks of overseas phone-calls required a ton of money, and at times, companies investing millions in new cellular infrastructure, however, with VOIP, it comes with the technology.

Automating better phone-call quality

Closeup side view woman with earphones holding using smart mobile phone isolated outside corporate building background. People new generation technology concept. Customer service provider relationship

5G technology is among us. 5G technology is opening a plethora of new opportunities for people and employers alike. With lightning-fast speed, phone calls using VOIP technology will be clearer than ever before. The days of poor voice-audio quality is over, thanks to 5G's slightly shorter wavelength that makes sending information faster. 5G's technology integrated into the back end of the internet will not only help call audio- goodbye audio lags- but it will likely affect industry giant apps- like Zoom- which has special features that utilize VOIP. Without VOIP, the task of getting better phone-call quality will have to be done manually, however, with VOIP, interconnecting these features are automated and done by VOIP's robust infrastructure.

It is scalable

Here is a buzzword for you, 'scalable." While the word might seem like a scheme nowadays, thanks to its overbearing usage, it's one of the best features of using VOIP. No matter how many more lines are connected, for the most part, many companies that offer VOIP services offer consistent charges. Also, with each new line, it's automated with you/your company's main line. It's perfect for any new startup that wishes to have multiple connections both onboard and overseas.

VOIP is good for positioning:

If you want your company to have an international presence; VOIP is a no-brainer. In a globalized world- that has become even more globalized thanks to the pandemic- being an international company is a must. Automating the complex task of overseas phone calls is a must in this day of age, and if done correctly, can save your companies thousands. If you want to position your company as a future powerhouse in an increasingly digitalized world then this is great for positioning. 

SME companies are often left out in the transatlantic business opportunities due to expensive cellular rates that surge in multiple party calls. However, it's difficult to gain a strong multinational foundation without speaking with customers no matter where they are. VOIP is crucial for SME companies by giving them the infrastructure needed to take their enterprise globally.

3D customer support operator with a headset - isolated over white

VOIP is a cost-effective, easy-to-operate convenient communication solution that can benefit any company by automating overseas phone-calls that will thrush your company into the 21st century. Among changing times, one feature seems to remain consistent in this new century: the internet. No matter the situation, global circumstance, or a once-in-a-lifetime pandemic, the internet has worked consistently. It is arguably one of the most reliable entities in our life and it only makes sense to incorporate it into how we speak to each other. VOIP is an essential communication tool for any business and, it is as important as it was then as it is now amidst the COVID-19 pandemic.

Topics: technology, internet, VOIP